Hampshire County Council regularly monitors contractor performance, securing feedback from both clients and contract administrators upon completion of each project.
David Slatter, S&C Slatter Managing Director, comments ‘It is particularly pleasing to have independent recognition of the hard work and commitment we invest in every sports facility project. We’ve significantly grown both the number and scope of projects handled each year, and we’ve actually managed to develop still further our quality standards and customer service to even higher and more consistent levels.’
Assessed against 10 KPIs
Ten Key Performance Indicators (KPIs) were measured and assessed during the review to produce both individual KPI and average score percentages. These were:
Health & Safety
Management of Sub-Contractors (where applicable)
Quality of Workmanship
Progress with Defects
100% in two categories
In ‘Collaborative Approach’ and ‘Customer Satisfaction/Liaison’ we scored an outstanding 100% in both individual KPIs.
One of the projects covered by the review was the provision of a 7526m2 3G artificial turf pitch for Football and Hockey at Swanmore College. The pitch delivers FIFA 1 star performance and was part of a challenging civil engineering project also featuring major landscaping and drainage works (including Sustainable Drainage System (SuDS) technology), new access routes, ancillary facilities and a natural turf rugby pitch.
Chris Loveday, Director of Community & Site Facilities, at Swanmore College told us ‘A really big thank you for the management of the project. Your team leader in particular has been brilliant and the works really have caused a minimum of disruption to us as a school and community site.’
S&C Slatter has also been awarded accreditation from Safecontractor for its commitment to achieving excellence in health and safety. Safecontractor is a leading third party accreditation scheme which recognises very high standards in health and safety management amongst UK contractors.
The company is already accredited with ISO 9001, EXOR, CHAS and Constructionline.